Data Privacy Policy

What personal data do we collect from or about you?

As a general summary, we collect personal information to enable us to provide You with the services we offer and to contact you about other products, promotions, services, offers and advice we think you will like. We will contact you with updates about your order and enquiries and we will also send you surveys from time to time to help us improve the service we offer.

Specifically, we collect information as follows:

When using our Website

Whilst you can use the Website without giving out Your personal data, once You contact us via the Website or upload user information, ARILO collects information about you, which may include:

Your name, Address, Email address and Telephone numbers (including mobile) We may also collect technical information about you when you visit the Website. This information may include:

the Internet protocol (IP) address used to connect your computer to the Internet, Your browser, type and version, time zone setting, and operating system and platform, and browser plug-in types and versions.
Information about your visit(s) to the Website may also be collected. The collected information is used to provide an overview of how people are accessing and using the Website. It is not used for any additional purpose, such as to profile those who access the Website We assume that when using our Website, you will enter via our homepage which contains links to our various policies and procedures.

When you use our Product and Services

When using our products, you may need to log in to our back office. We use cookies to establish how you use the system. These cookies allow us to establish which device is using our system and provides functionality. If you disable cookies, as explained in our cookies policy, you will be able only to experience basic functionality limited to being able to log in and out.

Marketing our products and services to you

Once you sign up to our services, we will primarily communicate with you by email. In relation to marketing emails, you will be asked to pre-approve us sending these and you may unsubscribe at any time by clicking the “unsubscribe” button or by emailing us at the address below.

We occasionally run postal marketing promotions in relation to products and services from ourselves or trusted partners that we think will be of interest to your business. We will use a professional mailing organization for such promotions and will pass them your business contact details. You may opt out of such marketing information by emailing us at the address below. You are not under any obligation to opt-in to any marketing communications and You can opt-out of any of these data uses at any time by emailing info@arilo.com.au We will only keep your information for as long as reasonably required

Sharing Your information with others

We take our responsibilities for sharing data seriously. The following situations are those when we may share Your data:

• to staff members in order to facilitate the provision of goods or services to you;
• to third party companies in order to facilitate the provision or delivery to you of goods or services or apps or payment services;
• to our affiliated entities to support internal administration;
• IT software providers that host our website and store data on our behalf;
• Mailing companies when we run postal marketing campaigns (save where you have opted out);
• analytics and search engine providers that assist us in the improvement and optimisation of the Website
• professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
• We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation (whether statutory or by court subpoena), or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• To card payment providers in order to deal with any queries raised by you directly to those providers concerning any purchases from ARILO, including refunds and chargebacks.

If and when we share your data with third parties on a commercial basis, we always do so under a written agreement governing how your data must be processed and protected.

Our obligations under Data Protection Law and your options to control your Personal Information

If you are an individual (as opposed to a Limited Company) you have rights in relation to any Personal Information that we hold about you. If You wish to access your Personal Information you may make a formal subject access request by contacting ARILO. We will respond within the prescribed period of 30 days unless we meet the grounds for an extension.

The information you request must relate to you or another individual in relation to whom you have the authority to act on their behalf. ARILO will require confirmation of your ID prior to providing any information about the data we hold. If You are unable to provide sufficient information to prove your ID, Arilo reserves the right to refuse your request for access to Personal Information.

The rights you have in relation to the Personal Information we hold regarding you are:

1. the right to rectify any inaccuracies in the information we hold;
2. the right to the erasure of information in specific circumstances;
3. the right to request the transfer of your information to another controller; and
4. the right to object to or restrict processing in specified circumstances.

If you have provided us with consent to process your personal information and we process on the lawful basis of that consent only, you always reserve the right to withdraw this consent via the method detailed in the paragraph below. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, ARILO will immediately cease processing the information in question.

You can withdraw your consent or access any information we hold on your behalf by contacting us at admin@arilo.com.au We will always process your request within one month.

Changes to this Privacy Policy: We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use, and safeguard Your Personal Information.

Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Information handling practices. The date of the changes will be listed in the 'Last updated' section below. We will endeavor to notify all of our current clients of any updates to this notice via email and we will post the relevant announcement on our website homepage.